Denza is adding 17 authorised service points across regional and rural Australia, using selected BYD dealers to support customers outside the practical reach of dedicated Denza dealerships.

The expansion covers Queensland, Western Australia, the Northern Territory, New South Wales, South Australia and Victoria.

Australia currently has 18 dedicated Denza sites nationally, with further dedicated sales and service dealerships planned throughout 2027.

Denza has recorded more than 3,500 customers in Australia since February.

Almost one in two customers who test drive a Denza go on to place an order.

The brand launched locally in early 2026 with the Denza B5 and Denza B8 luxury off-roaders, before adding the Denza D9 people mover in March.

The expanded service footprint follows recent model activity for the Denza B5 and B8, with both SUVs receiving over-the-air software changes aimed at towing, off-road driving, safety and everyday convenience.

Denza’s Australian range is due to broaden in the first half of 2027 with the Z9GT all-electric four-door, which has 850kW and a claimed 0-100km/h time of under three seconds.

While Denza and BYD operate as separate brands with exclusive retail partners, Denza customers have access to BYD Australia Pty Ltd’s parts and logistics network.

That network includes distribution centres in Sydney, Melbourne, Brisbane and Perth, with most orders able to be fulfilled within 24 hours, alongside access to more than 120 BYD dealer locations across Australia.

CarSauce has previously covered BYD Australia’s parts warehouse network, which supports BYD and Denza vehicles locally.

Mark Harland, Chief Operating Officer at Denza Australia, said the extra locations were intended to support owners travelling further from major centres.

"Australia is a vast country and we want our customers to explore it far and wide.
The introduction of authorised servicing points gives DENZA customers the confidence to travel further, knowing there is an increasingly strong support network behind them."

Subject to each service point’s technical capability, customer assistance may include vehicle inspection and basic diagnosis, scheduled maintenance and servicing, general mechanical repairs, warranty diagnosis, authorised warranty repairs and approved software upgrades.

Where specialist work falls outside a site’s capability, including high-voltage battery repairs, major component repairs or other specialised technical work, Denza will determine the repair pathway case by case.

Denza will retain technical oversight of customer cases, with workmanship to be completed to Denza factory standard.

Denza authorised service point locations

The Queensland coast will be covered by Mackay, Bundaberg and Rockhampton.

In Western Australia, Geraldton, Bunbury and Albany will support customers travelling through the state’s south-west.

Darwin will support owners in the Northern Territory’s Top End.

Orange and Dubbo will cover central New South Wales, with Tamworth serving the state’s north and Nowra covering the south coast.

Wodonga will provide service capability on the New South Wales-Victoria border, supported by Victorian locations in Bendigo, Ballarat, Traralgon and Warrnambool.

Mount Gambier is the first planned authorised service location in South Australia.

The new authorised service points will be rolled out over the coming weeks and months, with more locations to be announced.

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